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Veterinary Support Assistant – Full-Time or Part-Time
CLICK HERE to apply for the Equine Veterinary Support Assistant position
About the Position
South Shore Equine Clinic & Diagnostic Center is seeking a dedicated and versatile team member to join our practice in a unique hybrid role that combines the responsibilities of both a Veterinary Technician and a Client Service Representative. This position is ideal for someone with a solid foundation in horsemanship, strong communication skills, and a passion for both patient care and client service.
In this role, you will support our veterinarians in the field and hospital while also serving as a key point of contact for our clients. The position blends hands-on equine technical skills with administrative and client service responsibilities, providing a dynamic and rewarding career opportunity.
We are hiring for both full-time and part-time schedules. For candidates who are interested, there are additional opportunities to take on laboratory responsibilities, assist with inventory management, and participate in technical on-call coverage.
Key Responsibilities
Technical & Patient Care
- Assist veterinarians in the diagnosis and treatment of equine medical cases both in-clinic and ambulatory settings.
- Provide care for hospitalized patients.
- Assist with patient admission and discharge, ensuring smooth transitions, accurate documentation, and clear client communication.
- Handle horses safely and confidently, including trailering.
- Process laboratory samples and maintain accurate records.
- Support facility and equipment maintenance as needed.
Client Service & Administration
- Manage client communications via phone, email, and text in a professional and timely manner.
- Schedule appointments and coordinate farm calls efficiently.
- Provide excellent client service and education, supporting both patients and owners.
- Use practice management software to document interactions and medical records.
- Handle accounts receivable, including sending invoices/statements, processing payments, and discussing balances with clients.
- Prepare client estimates as directed by veterinarians.
- Organize, scan, and maintain client documentation.
- Assist with general office organization and cleanliness.
The Ideal Candidate
- Strong horse handling skills with 5+ years of barn experience.
- Background in equine medical knowledge and terminology.
- Excellent verbal and written communication skills.
- Reliable, adaptable, and able to stay composed in stressful situations.
- Team player who thrives in a fast-paced, collaborative environment.
- Proficiency with computers, tablets, cloud-based systems, and Microsoft Office (Outlook, Word, Excel).
- Valid MA driver’s license and dependable transportation.
- Ability to lift 50 lbs.
- Motivated, dependable, and passionate about both equine care and client service.
Schedule
- Full-time or part-time opportunities available.
- Flexibility required for weekday and weekend shifts during the morning, afternoon, and early evening hours.
Compensation & Benefits
- Competitive salary based on experience.
- Uniform allowance.
- Paid time off (vacation and sick days).
- Paid holidays.
- Employee Horse Health Care Package (Wellness Plan & Colic Assistance Plan).
- 401(k) with employer match.
- Comprehensive insurance options: medical, dental, vision, HSA/FSA, short/long-term disability, life insurance, accident/critical illness/hospital indemnity.
- Pet insurance.
- Mentorship and professional development opportunities.
Join Our Team
At South Shore Equine Clinic, patient care and client service go hand in hand. Our doctors and staff foster a supportive, growth-oriented culture where every team member is valued. If you are motivated, adaptable, and eager to contribute to both clinical care and client support, we’d love to hear from you.
Veterinary Technician – Full Time
CLICK HERE to apply for the Veterinary Technician position
About the Position
The Full Time Equine Veterinary Technician position is an ambulatory based position. The EVT is a skilled, Veterinary Technician, with a background in equine medical knowledge and experience handling horses. Under the supervision of a Veterinarian, the technician will assist in the diagnosis and treatment of urgent and routine equine medical events in the clinic and at local farms, care for hospitalized patients, process laboratory testing, and assist with facility maintenance as needed.
What to Expect
- Mentorship & Utilization: Our Doctors enjoy having the opportunity to mentor, guide and support professional development all while allowing techs to flex their skill set and really partner in patient care.
- Patient Care is our priority: We are advocates for our patients and ensure that we provide outstanding care along with excellent client education and communication.
- Thriving, Healthy Culture: We are proud of who we are today, we have worked hard to promote a culture where everyone feels welcomed, encouraged to grow, and supported by the team!
The Ideal Candidate
- Excellent horse handling skills with 5+ years of experience working in a barn (including loading onto trailers) are required
- A team player, you enjoy a fast-paced environment and can think critically on your feet
- You possess the ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Motivated, dependable individual with a strong work ethic and a love for horses
- Proficiency with computers, tablets, and cloud base data recording systems
- Must be able to lift 50lbs
- Must possess a valid MA driver’s license and dependable transportation
Anticipated Schedule
- The first 30-60 days will have a varied schedule for training purposes, then the work schedule will be four days per week with a shared rotation of weekends on-call
Compensation & Benefits
- Competitive Salary Based on Experience
- Uniform Allowance
- Paid Time Off (Sick & Vacation)
- Paid Holidays
- Employee Horse Health Care Package and discount (Wellness Plan & Colic Assistance Plan)
- 401K with employer match
- Medical/Dental/Vision Insurance
- HSA/FSA
- Short/Long Term Disability Insurance
- Life Insurance
- Pet Insurance
- Accident Plan, Critical Illness Plan, Hospital Indemnity
- And more…